Refund and Returns Policy

At altoutfit.com, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Refund and Returns Policy for details on how to proceed with returns and refunds.

1. Return Eligibility

  • Items must be returned within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Certain items, such as [list any non-returnable items, e.g., sale items, gift cards], cannot be returned.

2. Return Process

  • To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to send your item back.
  • Please ensure the item is securely packaged to avoid damage during transit.

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, we will process the refund to your original payment method within 7 days. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

5. Shipping

  • You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or a refund as appropriate.

7. Contact Us

  • If you have any questions about our Refund and Returns Policy, please contact us at [email protected].

Thank you for shopping with altoutfit.com!